March 2020

Covid-19: Transition to Telehealth

COVID-19 Update

Clinic Closed Until April 24th

As the sun comes up on Nanaimo this week we want to inform the community that in light of the Provincial Health Authorities recommendations we will continue remain closed for walk-in appointments through April 24th, 2020.

Our Teams Message to You:

  • We are all in this together and community health is being kept front of mind.
  • We are STILL here for you in any way we can be (reach out to us by phone or email).
  • Our staff has successfully transitioned to Tele-Health for physiotherapy and chiropractic care and are bookable online or by phone to help you continue to improve old problems or assess new ones!
  • For further updates or tips and education on common injuries, please follow us on FaceBook or Instagram.

A virtual-rehabilitation appointment also known as Telehealth – is a great option when your unable to make it to the clinic for a hands-on session. Telehealth allows the patient to still have a productive and meaningful 1-on-1 session with your physiotherapist or chiropractor without having to leave your home or workplace.

While we won’t be able to offer the hands-on skills such as manual therapy and dry-needling we often use, we can still provide many valuable tools including but not limited to:
  • Assessment and diagnosis of your injury
  • Education and self management techniques on how to best manage your ailments
  • Exercise instruction and prescription
  • Identify aggravating and easing factors
  • Referral for imaging or other healthcare providers when needed
  • Equipment recommendations such as sport-braces, orthotics, crutches, taping technique’s, etc.

Conditions that may benefit from virtual physiotherapy include:

  • Pre and Post Surgical Care of all Orthopedic Conditions (hip, shoulder, knee, foot, ankle, etc.)
  • Balance/Vertigo Rehabilitation
  • Postural Training
  • Arthritis Management
  • Back/Neck Rehabilitation
  • Concussion Management
  • Nerve Pain Management
  • Repetitive Strain Injury
  • Sciatica
  • Joint Pain Management
  • Headache Management
  • Muscle and Ligament Strains and Sprains

 

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COVID – 19 Update: Clinic Closed Until The End of March


Greetings valued patient,

Our team has been closely monitoring the developing COVID-19 situation and we are here to help assist you during this difficult time.  As a collective group, we decided that the most responsible and ethical way to support our patients and our community at large is to temporarily change the way we deliver healthcare.

From March 18 – 31st, Advanced Health + Sports Clinic, will not be offering in-person/hands on treatment to ensure patient and practitioner safety and to adhere to the Canadian Health Authorities recommendations for social distancing and to follow recommendations provided by our respective professional colleges.

In this interim period, we will be transitioning operations to offer services online via video conferencing. Maintaining continuity of care for our patients is paramount to us and by transitioning to services online, you will still have access to care and consultation from most disciplines including: physiotherapy, chiropractic care, and athletic therapy.

While we won’t be able to offer the hands on skills such as manual therapy and dry-needling we often use, we can still provide assessment, education, exercise instruction, coaching and advice. Certainly, these treatment sessions will look a little different than our typical appointments – but our team is still here to provide you with valuable support.

Please note
We will be offering in-clinic appointments for EMERGENCY cases ONLY, these will be decided on a case by case basis by the appropriate practitioner. If you have an emergency case (i.e. post-surgical, acute concussion, etc), please call us between 9AM and 3PM between Monday and Friday, Natalie and Tara will be able to take your request and process it accordingly.

Advanced Health + Sports Clinic places tremendous value on our communities health, happiness and safety and we want to make it clear that we are here for you. Hard times often necessitate hard decisions – temporarily closing our doors certainly was one of them, but we feel it was a decision made for the right reasons pertaining to safety and ethical considerations. During the next two weeks we will remain accessible via phone, email, and video chat to connect with you and help you in any way shape or form that we can.

How does Telehealth work?

You will be able to book “Virtual” assessments and subsequents via phone or via our JaneApp platform as of Friday March 20th, at 3PM . At your virtual appointment time, you will receive an e-mail invitation to Physitrack, all one has to do is press on the highlighted link and accept the prompt for the video call (very similar to Skype). We assure all our patients that Physitrack is HIPPA compliant and offers encrypted Telehealth/Video Calling to ensure your confidentiality.

  • For new patients, virtual assessments can be very valuable, please ensure to book a “Virtual Assessment” to ensure an hour block is reserved for your appointment.
  • For any returning patients that would like to check-in with their health care provider, to progress their exercise program for example, please ensure to book a “Virtual Subsequent”.
Please feel free to contact us for any inquiries.
Let’s grow together, learn together, take care of one another, and we are confident we can come out of this stronger and wiser. Have a wonderful rest of your week and we look forward to hearing from you.

Yours in Health,
The Advanced Team

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